Team Onboarding Guide

Welcome to Localbird: Enhancing Guest Experiences

As a valued team member, you play a crucial role in delivering exceptional experiences to our guests. Your expertise and familiarity with Localbird’s platform will enable you to provide seamless service and enhance every guest’s stay. Localbird connects travelers with unique local experiences and services through a curated network of trusted vendors.

Enhancing Guest Experiences

By effectively utilizing Localbird, you contribute to:

• Improved Guest Satisfaction: Delivering easy access to curated experiences ensures guests leave with positive impressions of their stay.
• Increased Revenue: Supporting bookings through Localbird helps drive additional income for the property.
• Operational Efficiency: Streamlining service bookings allows you to focus on other essential guest needs.

Understanding Localbird

Localbird is a concierge and booking platform that helps guests discover and book unforgettable experiences on your destination, on-demand services, and rentals across a wide range of locations. Some of the key offerings include Private Chefs, Shuttle and Transportation Services, Guided Tours, Adventure Activities, Water Excursions, Cultural Experiences, and more.

With Localbird’s 24/7 concierge service, guests have access to support and assistance anytime, ensuring their needs are met promptly and professionally.

Your Role and Responsibilities

Platform Familiarization

• Explore Services: Take time to understand the range of services and experiences offered through Localbird so you can provide informed recommendations to guests.
• Navigate the Platform: Learn to efficiently use the Localbird platform to guide guests in discovering and booking the services they desire.
• Send Booking Links: Be prepared to send booking links to guests upon request. This ensures they can easily access Localbird’s services and experiences. The relevant links can be accessed through your Localbird account at https://localbird.io/host-partners/.

Guest Engagement

• Promote Benefits: Highlight the advantages of using Localbird, such as exclusive access to curated experiences and the convenience of on-demand services.
• Personalized Recommendations: Understand guests’ preferences and suggest activities or services tailored to their unique needs, ensuring their stay is memorable.
• Highlight New Experiences: Stay updated on Localbird’s latest offerings and actively recommend new experiences that align with guests’ preferences.
• Upselling Opportunities: Explore opportunities to upsell experiences, such as promoting services like tours or transportation at key points (e.g., after booking or in pre-arrival messages).

Booking Assistance

• Guide Guests: Help guests navigate the platform to easily book services.
• Utilize Tools: Encourage guests to access the platform through a link to the landing page or QR codes, making the process simple and convenient.

Commission Awareness

• Understand Earnings: Recognize that every booking made through your assistance contributes to the property’s revenue, with commissions tracked and earned automatically.

Training and Support

• Continuous Learning: Stay updated on new services and experiences added to Localbird to ensure you can provide guests with the latest offerings.
• Support Resources: Access training materials and contact the Localbird team whenever you need assistance or clarification at partners@localbird.io. 

Your active participation and knowledge of Localbird’s platform are vital to creating seamless, memorable experiences for our guests. Thank you for your commitment to excellence!