Open Water or Advanced Dive Course in Riviera Maya

Reasons That “Do Not” Justify Cancellation:The following reasons are not considered valid for cancellation:● Weather Conditions: Including rain, wind, cloudy day with an open port.● Personal Discomfort: Such as feeling seasick or cold during the activity.Valid Reasons for Cancellation:Guests may cancel their reservation under the following circumstances:● Medical Reasons: If a guest falls ill and provides a valid medical certificate justifying their condition, they will be eligible for a 100% refund.● Notification Policy: Guests must notify us of their cancellation at least 24 hours before the scheduled activity to qualify for a refund.● Cancellation Before 24 Hours: No charge, and a full refund will be provided.● Cancellation After 24 Hours: A 50% fee will be applied to the ticket price.● No Shows: If a guest fails to appear at the scheduled pick-up time, they will not be eligible for a refund.● Late Cancellation (within 24 hours before the activity): A 50% fee will apply.Rescheduling Policy:Guests may reschedule their reservation under the following conditions:● Rescheduling Before 24 Hours: No additional charge.● Rescheduling After No Show or Past 24 Hours: A 50% fee will be applied to the original ticket price, plus the cost of the new ticket.Company-Initiated Cancellation:The company reserves the right to cancel the trip under the following circumstances:● Mechanical Issues: If there are engine failures or other technical issues that compromise the safety of the trip.● Guests will be eligible for a full 100% refund.Important Note Regarding Medical Refunds:If you cancel or reschedule due to illness, a valid medical certificate is required to process a full refund, regardless of the cancellation timing.